Mailbox package stolen: what to do?

Discovering that a package has been stolen from your mailbox is frustrating and can feel violating. Acting quickly can improve your chances of resolution and help prevent future thefts. Below are steps to take if you suspect your mail has been stolen.

What to Do First

1. Check for the package. Verify with the carrier's tracking number that the package was actually delivered. Sometimes packages are left in a different location or with a neighbor.
2. Report to the police. File a report with your local police department. Provide any evidence you have, such as tracking information, photos, or video footage. A police report may be required for insurance claims or replacement.
3. Contact the sender or retailer. Inform them that the package was not received. Many retailers will offer a replacement or refund, especially if the package was insured or shipped with a signature requirement.
4. Notify the carrier. If the package was shipped via USPS, UPS, FedEx, or another carrier, report the theft. They may have procedures for investigating stolen packages. For USPS, you can also report mail theft to the U.S. Postal Inspection Service.

What NOT to Do

• Do not confront a suspected thief. Confrontation can be dangerous. Leave investigation to law enforcement.
• Do not delay reporting. Waiting gives thieves more time and may weaken your claim with the retailer or carrier.
• Do not share personal information publicly. Be cautious about posting details of the theft on social media, as it may compromise your privacy.

When to Seek Professional Help

If the stolen package contained sensitive documents (e.g., bank statements, credit cards, or identification), monitor your accounts for unauthorized activity and consider placing a fraud alert or credit freeze with the major credit bureaus. If you suspect identity theft, report it to the Federal Trade Commission (FTC) at IdentityTheft.gov and file a report with local police.

How to Prevent Future Thefts

• Use a secure mailbox. Install a locking mailbox or a parcel locker. If you live in an apartment, ask management about secure delivery options.
• Require a signature. When ordering valuable items, choose shipping options that require a signature upon delivery.
• Track packages and schedule delivery. Use tracking notifications and schedule deliveries for times when you are home.
• Hold mail when away. If you are traveling, use the USPS Hold Mail service or ask a trusted neighbor to collect your mail.
• Consider a package receiving service. Use a secure locker or have packages delivered to your workplace or a trusted neighbor.

Taking these steps promptly can help you recover losses and reduce the risk of future theft. Stay vigilant and report any suspicious activity to the authorities.