Technology
Caution
Phone lost or stolen
Your phone is gone. Lock it remotely and protect your accounts before anything else.
View what to do
Forgotten password
You are locked out of an account. Use the official recovery route and protect your email.
The account you can least afford to lose is usually your email, because it controls everything else. Recover that one first.
Quick checklist
Your progress is saved on this device only.
What to do, step by step
-
1
Use the official "forgot password" flow
Never a link from an unexpected email or message.
5 min -
2
Check your recovery email and phone
Make sure they are still yours.
5 min -
3
If you are fully locked out, use account recovery
Answer the verification questions honestly.
30 min -
4
Once in, turn on two-factor authentication
Prevents this happening again.
10 min
What NOT to do
- Do not use third-party "password recovery" tools; most are scams.
- Do not reuse the same password across accounts.
Possible causes
Memory
The usual cause.
Compromise
If the password changed without you, assume the account is compromised.
Related situations
Technology
Computer won't start
The computer is dead or stuck. Rule out power and the simple things before assuming the worst.
View what to do