Technology
Caution
Phone lost or stolen
Your phone is gone. Lock it remotely and protect your accounts before anything else.
View what to do
Computer won't start
The computer is dead or stuck. Rule out power and the simple things before assuming the worst.
Many "dead" computers are a power problem, a stuck peripheral or a bad cable. Work in order from the cheapest explanation.
Quick checklist
Your progress is saved on this device only.
What to do, step by step
-
1
Check the power
Cable, socket and charger. Try a different socket.
2 min -
2
Remove peripherals
A faulty USB device can stop a boot.
2 min -
3
Try a forced restart
Hold the power button for ten seconds.
1 min -
4
Check the display cable
If the machine sounds alive, the screen may be the issue.
2 min -
5
Back up the drive before repairs
If it matters, the data comes first.
1 hour
What NOT to do
- Do not open a device under warranty; you may void it.
- Do not repeatedly force power if you can smell burning; unplug it.
Possible causes
Power
Charger, cable or battery.
RAM or drive
A failing component.
Software
A bad update or corruption.
Related situations
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Forgotten password
You are locked out of an account. Use the official recovery route and protect your email.
View what to do