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Caution
Frozen pipes
No water, or a pipe has burst after a cold snap. Thaw gently or shut off fast.
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Water leak at home
Water is coming in or pooling. Stop the source, protect what you can, then repair.
Act carefully and stop if anything feels unsafe. When in doubt, call a professional.
Water damage gets worse by the minute. Shutting off the supply is almost always the first move, ahead of finding the exact cause.
Quick checklist
Your progress is saved on this device only.
What to do, step by step
-
1
Turn off the water supply
The stopcock is usually under the kitchen sink or near the meter.
2 min -
2
Turn off electricity if water is near sockets
At the consumer unit. Only if it is safe to reach.
2 min -
3
Contain and protect
Buckets, towels, move furniture and valuables.
10 min -
4
Find the source
Look for the highest damp point; water runs downhill.
15 min -
5
Call a plumber if it is not obvious
Hidden leaks need a professional.
1 hour
What NOT to do
- Do not touch electrical fittings or sockets that may be wet.
- Do not assume a small leak is harmless; it can rot structure and cause mould.
Possible causes
Pipe joint or burst pipe
Often the loudest and fastest leak.
Appliance
Washing machine or dishwasher hose.
Roof or sealant
Water appearing high up on a wall.
Radiator or boiler
Heating system leaks.
Should you make a change?
Frequently asked questions
Should I claim on insurance?
Document everything first; then compare the claim against your excess.
Related situations
Home
Caution
Power outage
The electricity is out. Make sure everyone is safe and food is protected.
View what to do
Home
Caution
Washing machine leaking
Water under the machine. Stop it, contain it, and decide whether it is a repair or a replacement.
View what to do