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Caution
Water leak at home
Water is coming in or pooling. Stop the source, protect what you can, then repair.
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Power outage
The electricity is out. Make sure everyone is safe and food is protected.
Act carefully and stop if anything feels unsafe. When in doubt, call a professional.
Most outages are short. The priorities are safety, warmth or cooling, and protecting the fridge and freezer.
Quick checklist
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What to do, step by step
-
1
Check if it is just you
Look outside or ask a neighbour; it tells you whether to wait or investigate.
2 min -
2
Keep the fridge and freezer closed
A closed fridge stays cold for hours; a full freezer, much longer.
1 min -
3
Unplug sensitive electronics
Protects them from a surge when power returns.
5 min -
4
Use torches, not candles
Candles are a fire risk.
2 min -
5
Report the outage
Your supplier needs to know, and may give an estimate.
5 min
What NOT to do
- Never use a barbecue, generator or camping stove indoors; carbon monoxide kills.
- Do not open the freezer repeatedly to check on it.
Possible causes
Grid fault
The usual cause.
Local trip
A breaker or trip switch.
Storm damage
Fallen lines.
Frequently asked questions
Is my food safe to eat?
A fridge keeps food safe for about four hours if unopened. When in doubt, throw it out.
Related situations
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Caution
Frozen pipes
No water, or a pipe has burst after a cold snap. Thaw gently or shut off fast.
View what to do
Home
Caution
Washing machine leaking
Water under the machine. Stop it, contain it, and decide whether it is a repair or a replacement.
View what to do