Language barrier during an emergency abroad

Being in a foreign country during an emergency is stressful, and a language barrier can make it worse. But with the right approach, you can still get the help you need quickly. This guide explains what to do when you must communicate in a language you don't speak.

What is happening

You are facing an emergency abroad and cannot speak the local language well. Emergency responders may not understand your needs, and you may not understand their instructions. Clear communication is critical for a fast and effective response.

Emergency warning

If you or someone else is in immediate danger, call the local emergency number right away. Do not wait to find a translator. Emergency dispatchers are trained to handle language barriers and can connect you to an interpreter.

What to do first

1. Call the emergency number. Know the local emergency number before you travel (e.g., 112 in the EU, 911 in the US, 999 in the UK). If unsure, ask hotel staff or locals.
2. Speak slowly and clearly. Use simple English words. Avoid slang and complex sentences. Say "Help" and "Emergency" clearly.
3. State your location first. Give the address, nearby landmarks, or use GPS coordinates. If you can't pronounce it, show your phone screen with a map.
4. Describe the emergency. Use basic words: "fire," "accident," "heart attack," "bleeding," "police." Use a translation app to say key phrases if needed.
5. Ask for an English speaker. Say "English speaker?" or "Interpreter?" The dispatcher may connect you to a translation service.
6. Follow instructions. Listen for key words and repeat back what you understood. If you don't understand, say "I don't understand. Please repeat."

What NOT to do

• Do not hang up because you can't understand. Stay on the line and try to communicate.
• Do not use complex sentences or idioms. Keep it simple.
• Do not rely solely on translation apps for critical information; they can mistranslate. Use them as a supplement.
• Do not delay calling for help to find a translator yourself.

When to call for help

Call emergency services immediately for any life-threatening situation: severe bleeding, difficulty breathing, chest pain, fire, crime in progress, or any situation where someone could die or be seriously harmed. If you are unsure, it is better to call.

What to monitor

While waiting for help, monitor the person's condition (breathing, consciousness, bleeding). Keep the dispatcher informed of any changes. If you are told to perform first aid, do your best to follow instructions; use gestures or ask for clarification if needed.

How to prevent it

Before traveling, learn basic emergency phrases in the local language (e.g., "Help," "Call an ambulance," "I need a doctor"). Save the local emergency number in your phone. Download an offline translation app. Carry a card with your medical information and allergies in the local language. Consider learning how to say key phrases like "I am allergic to..." or "I have diabetes."

In an emergency abroad, clear and calm communication is key. Call for help immediately, use simple language, and ask for an interpreter if needed. Stay on the line and follow instructions. Your safety is the priority.

This is general information and not a substitute for professional medical advice. In an emergency, call local emergency services immediately.