Water supply cut in Morocco: what to do?

A water supply cut can happen without much warning in Morocco, whether from maintenance, drought restrictions, or a pipe failure. The key is to act calmly, store water safely, and avoid contamination. This guide covers what to do before, during, and after a cut.

Before the cut (if you have notice)

1. Fill clean containers. Use food-grade plastic bottles, jerrycans, or a clean bucket with a lid. Rinse them first with a little bleach solution (follow the label) and let them air dry.
2. Store enough for basic needs. Plan for at least 2-3 litres per person per day for drinking and cooking, plus extra for hygiene. A family of four needs roughly 12-20 litres daily for a short cut.
3. Keep water cool and dark. Store containers away from sunlight and chemicals. Label them with the date.
4. Check your home's main valve. Know where it is so you can close it if pipes run dry and then refill.

During the cut

1. Turn off taps and the main valve. This prevents air from entering pipes and reduces the risk of flooding or dirty water when pressure returns.
2. Use stored water wisely. Prioritise drinking, cooking, and basic handwashing. Use hand sanitiser or a small amount of water with soap for hands.
3. Do not drink cloudy or odd-smelling water. If you must use tap water that looks or smells unusual, boil it for one minute (or use a certified filter) and let it cool before drinking. For cooking, use bottled or boiled water.
4. Keep food safe. Wash vegetables with safe water. Avoid ice from unknown sources.
5. Check on neighbours. Elderly people, those with young children, and people with health conditions may need help.

What NOT to do

• Do not drink water from unknown tankers or containers unless you are sure it is safe.
• Do not store water in containers that held chemicals or fuel.
• Do not leave taps open while supply is off; you may forget and cause a flood.
• Do not use pool water or water from heating systems for drinking or cooking.

After supply returns

1. Run the cold tap for a few minutes. This clears air and any sediment. Do not use hot water for drinking or cooking until the supply is clear.
2. Check water clarity and smell. If it is still discoloured after running, contact your local water authority (ONEE or the commune).
3. Clean containers before refilling and store fresh water.

When to call for help

If you have no water for more than 24 hours and cannot access bottled water, contact your local commune office or ONEE (Office National de l'Electricité et de l'Eau Potable) for information on tanker distribution. If anyone in your household becomes ill with vomiting or diarrhoea after drinking suspect water, seek medical advice promptly.

Prevention for next time

Keep a small emergency water stock at home, learn where your main valve is, and save the local water authority's contact number. In areas with frequent cuts, consider a covered rooftop tank with a tight lid.

Stay informed through official announcements and act early. A little preparation makes a short cut manageable.

This is general information and not a substitute for professional medical advice. In a medical emergency, call local emergency services.