Travel
Rental car broke down: what to do?
A breakdown in a rental car can be stressful, but following a few clear steps keeps you safe and gets you back on the road faster.
Written by Basma IDBRAHIM · Reviewed by Robert Hayes · Updated October 31, 2026 · Reviewed October 30, 2026 · 3 min read
Immediate actions
- 1 Move to a safe location and turn on hazard lights.
- 2 Check for injuries and call emergency services if anyone is hurt or in danger.
- 3 Contact the rental company's emergency roadside assistance number.
- 4 Document the situation with photos and notes.
- 5 Follow the rental company's instructions for towing or replacement.
What not to do / warning
If your car is in a dangerous position or someone is injured, call emergency services immediately.
Breaking down in a rental car can feel overwhelming, especially in an unfamiliar area. The key is to stay calm, prioritize safety, and follow the rental company's procedures. Here is a step-by-step guide to handle the situation.
What to do first
- Move to a safe spot. If possible, pull over to the shoulder or a nearby parking lot. Turn on your hazard lights immediately.
- Check for injuries. If anyone is hurt or you are in immediate danger (e.g., your car is in a live traffic lane), call local emergency services right away.
- Set up warning signals. If you have a warning triangle or cones in the trunk, place them behind the car (only if it is safe to do so).
- Stay in the car if it is unsafe outside. If traffic is heavy or you feel unsafe, keep your seatbelt on and wait for help.
Contact the rental company
Call the rental company's emergency roadside assistance number. This number is usually on your rental agreement, key tag, or the company's app. Provide your location, the car's make and model, license plate, and a description of the problem. Do not attempt repairs yourself unless the company explicitly authorizes it.
What NOT to do
- Do not abandon the car without notifying the rental company; you may be held responsible.
- Do not accept help from strangers or unauthorized tow trucks. Use only the services arranged by the rental company.
- Do not continue driving if the car is unsafe or if warning lights indicate a serious problem.
- Do not leave valuables in the car when you leave it.
Document everything
Take photos of the car, the location, and any damage. Note the time, weather, and events leading up to the breakdown. This documentation will help with any claims or disputes.
When to call for help
Call emergency services immediately if the breakdown causes a hazard (e.g., your car is blocking traffic), if there is a fire, or if anyone is injured. For non-emergency issues, rely on the rental company's assistance.
What to monitor
While waiting for help, stay aware of your surroundings. If you are on a highway, stay in the car with your seatbelt on and keep the doors locked. If you are in a remote area, let someone know your location.
How to prevent breakdowns
Before driving off, check the fuel level, tire pressure, and fluid levels. Familiarize yourself with the car's warning lights. Report any unusual noises or handling issues to the rental company immediately.
By following these steps, you can handle a rental car breakdown safely and efficiently. Always prioritize your safety and follow the rental company's instructions.