Airline cancelled my flight: what are my rights?

Flight cancellations can derail your plans, but you have rights. What you are entitled to depends on where you are flying and the airline's policies. Here is a practical guide to help you navigate the situation.

What are your basic rights?

Under most air passenger protection regulations, when an airline cancels your flight, you have the right to either a refund or rebooking. In the European Union (EU) and the United Kingdom (UK), you may also be entitled to compensation if the cancellation is not due to extraordinary circumstances. In the United States, there is no federal requirement for cash compensation, but airlines must refund your ticket if they cancel and you choose not to travel.

What to do first

1. Contact the airline immediately. Go to the airline's customer service desk or call their helpline. Ask for the next available flight to your destination or a full refund. If you are in the EU/UK, also ask about compensation.
2. Know your rights. Check the airline's website and the applicable regulations. For EU flights, refer to Regulation (EC) No 261/2004. For UK flights, refer to the UK's Air Passenger Rights. For US flights, see the DOT's Fly-Rights.
3. Keep all receipts. If you must pay for meals, transport, or accommodation due to the cancellation, keep the receipts. You may be able to claim these back from the airline if they failed to provide assistance.
4. Get confirmation in writing. Ask the airline to confirm the reason for cancellation and any offers in writing (email or printed notice). This will help if you need to escalate.

What NOT to do

• Do not accept a voucher without understanding the terms. Vouchers may expire or have restrictions. You are often entitled to a cash refund if you prefer.
• Do not leave the airport without a plan. If you are stranded, ask the airline for assistance with accommodation and meals if applicable.
• Do not miss the deadline for complaints. In the EU, you generally have up to six years to claim compensation, but it is best to act quickly.

When to escalate

If the airline refuses to provide a refund or rebooking, or if you believe you are owed compensation, you can file a complaint with the relevant national enforcement body. In the EU, this is the National Enforcement Body (NEB) of the country where the flight departed or arrived. In the UK, it is the Civil Aviation Authority (CAA). In the US, you can file a complaint with the Department of Transportation (DOT).

What to monitor

Keep an eye on your email and the airline's app for updates. If you are rebooked, confirm the new flight details and check if you are entitled to compensation for the delay.

How to prevent issues

Book with airlines that have good customer service records. Consider travel insurance that covers flight cancellations, but check the policy details. Keep important contact numbers handy.

Remember, this is general information, not legal advice. For specific situations, consult the airline's conditions of carriage and the relevant regulations.